Two-factor authentication is a verification method that is widely used to add a layer of security to online accounts. It enhances the security of your account by using a secondary device (such as your mobile device) to verify your identity. This prevents anyone but you from accessing your account, even if they know your password. You will see the prompt to enable two-factor authentication when you log in to your Infinite Connection account or you can enable (or disable) it in your account settings.
FAQs:
What if I don't want to use the Duo mobile app?
If you prefer to receive a text message with a pass code, and not use the Duo mobile app, you can view instructions here.
Can I register multiple devices?
Yes, and this is recommended in case you lose access to your primary device. To register new devices, click "Other options" or "Manage devices" on the Duo prompt when logging in. You'll need to first verify yourself and then you'll be sent to the manage devices page, where you click "Add a device."
What do I do if my Duo enabled device is lost or stolen?
If you had previously enrolled a second authentication device you can use "My Settings & Devices" link on the Duo authentication prompt to delete your lost or stolen phone.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article